Our current ERP partner isn't helping. Let's fix that.
Lorge provides proactive ERP support and managed services designed to keep your systems secure, stable, and performing at their best. Our team helps organisations maximise system uptime, improve user adoption, resolve issues quickly, and continuously optimise their ERP investment — whether we implemented the system or someone else did.
The pressure on finance and operations leaders has changed.
Slow support response times
Tickets sit in queues, escalations stall, and the business carries the cost of waiting.
System downtime and disruptions
Outages and incidents hit operations and finance — with no clear ownership of resolution or prevention.
Limited internal ERP expertise
Institutional knowledge is concentrated in one or two people, and walks out the door when they do.
User adoption challenges
Users work around the system instead of through it, eroding data quality and the value of the ERP investment.
Performance issues
Reports run slowly, transactions lag, and no-one is actively tuning the platform.
Lack of proactive system maintenance
Patches, health checks and housekeeping fall behind, quietly increasing risk.
Difficulty managing upgrades and enhancements
Upgrades become big, scary projects instead of routine, planned events.
Without ERP Support & Managed Services, this costs the business:
A managed support service built for ERP — not a generic helpdesk.
Lorge follows a proactive support model that combines helpdesk services, continuous monitoring, regular system reviews, and optimisation recommendations. Our consultants work closely with customers to resolve issues, identify improvement opportunities, and ensure systems continue to support business objectives.
- Helpdesk Support
- SLA-Driven Support Services
- System Health Checks
- Proactive Monitoring
- User Assistance & Troubleshooting
- Performance Optimisation
- Upgrade Planning & Support
- Managed ERP Services
- Hypercare Support
ERP Support & Managed Services: finance and operation functions the board can rely on.
Follow the path — each milestone compounds into a finance function leadership can trust.
- 01Milestone 01
Reduced downtime and disruption
Proactive monitoring and disciplined change management keep the platform stable and predictable.
- 02Milestone 02
Faster issue resolution
Clear SLAs, defined escalation paths, and Sage specialists who know your environment — not a generic call centre.
- 03Milestone 03
Improved user productivity
Users get answers quickly, work the system the way it was designed, and stop relying on workarounds.
- 04Milestone 04
Increased system performance
Regular health checks and optimisation reviews keep reports fast and transactions responsive as the business scales.
- 05Milestone 05
Greater return on ERP investment
Continuous improvement and roadmap planning compound the value of the platform year after year.
- 06Milestone 06
Reduced reliance on internal IT resources
Institutional knowledge held by Lorge — documented, shared, and not locked inside one person's head.
- 07Milestone 07
Improved system stability and reliability
A platform finance, operations and IT can trust to support day-to-day work and month-end alike.
- Destination
Board-ready finance function
Every milestone compounded into finance leadership can trust. It's visible, controlled, scalable.
A proactive Sage support partner — not just a ticketing system.
As a Sage Platinum Business Partner with 40+ years in business, Lorge provides accountable, consulting-led support for Sage ERP and payroll. We take over environments from other partners, stabilise them, and put a proper support, monitoring and roadmap function around the platform.
- Helpdesk and SLA-driven support
- Proactive monitoring and system health checks
- Performance optimisation and tuning
- Upgrade planning and managed upgrades
- Hypercare support after go-live or migration
- Take-over of environments implemented by other partners
ERP Support & Managed Services FAQs - Questions finance leaders ask us first.
Do I need a support contract to receive assistance?+
A support contract is the best way to get predictable response times, SLAs and proactive monitoring. We can also assist on an ad-hoc basis, but contracted customers are prioritised and benefit from a team that already knows their environment.
What is included in managed services?+
Managed services typically include helpdesk and SLA-driven support, proactive monitoring, system health checks, user assistance, performance optimisation, upgrade planning, and ongoing advisory. Scope is tailored to your environment and operating needs.
Can Lorge support systems implemented by another partner?+
Yes. We regularly take over Sage 300, Sage X3, Sage Intacct and Sage 300 People environments from other partners. We stabilise the system, document it, complete any unfinished integrations, and put a proper support and roadmap function around the platform.
Do you provide remote support?+
Yes. Most support is delivered remotely by our local South African team, with on-site visits when the situation calls for it.
Can support agreements be tailored?+
Yes. SLAs, hours of cover, scope and response times are tailored to the size, complexity and operating hours of your business — not a one-size-fits-all package.
Related services and solutions
See ERP Support & Managed Services working against your real business problem.
We'll demonstrate the platform in the context of your industry, scale and finance model — not a generic walkthrough.